NeuraCities Privacy Policy

Effective Date: February 1st, 2025

1. Introduction

We value your privacy. This policy explains what data we collect, how we use it, and your rights. By using our services, you agree to this policy.

2. Information We Collect

Personal Information:

We may collect your name, email, and information you voluntarily provide.

Geospatial and Usage Data:

We collect technical and geospatial data, including:

  • IP address, OS, browser
  • Search coordinates and map views
  • Credit usage and query history

Cookies and Technologies:

We use cookies to enhance your experience. You can disable them via browser settings.

3. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Personalize user experience
  • Respond to inquiries
  • Analyze usage patterns
  • Manage credit system
  • Fulfill legal obligations
  • Prevent fraud and ensure security

4. Data Retention

Retention Periods:

  • Account Data: Until deletion + 30 days
  • Analytics: 24 months (anonymized)
  • Query History: 12 months (registered), 30 days (anonymous)
  • Credit Records: 12 months
  • Exported Files: Deleted after download
  • Support Communications: 3 years
  • Legal Data: As required by law

5. How We Share Your Information

We do not sell your data. We may share it:

  • To comply with legal requirements
  • With your explicit consent
  • With service providers in the future (under strict agreements)

6. Your Rights and Choices

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Export your data
  • Withdraw consent
  • Restrict processing

Contact us at contact@neuracities.com to exercise these rights.

7. GDPR Compliance (EU Users)

If in the EU, you have additional rights:

  • Object to processing
  • Lodge complaints
  • Be notified of breaches

Lawful bases: Legitimate interests and consent.

8. Data Security and Breach Notification

We protect your data with:

  • Encryption (in transit and at rest)
  • Regular security audits
  • Access controls and secure data centers

Breach Notification: If a breach occurs, we will notify affected users within 72 hours.

9. International Data Transfers

If accessing from outside the U.S., data may be stored on U.S. servers. We use:

  • SCCs (EU)
  • Adequacy decisions
  • Additional safeguards

10. Contact Us

Email: contact@neuracities.com
Subject: “Privacy Inquiry”
We aim to respond within 30 days (72 hours for breaches).

Important Note

This policy applies to our Early Access phase and may be updated as features evolve. Your privacy remains our priority.

Frequently Asked Questions

The platform is deployed within your organization's firewall - your data never leaves your secure environment. We follow all government security protocols and work with your IT team to ensure compliance.

Our platform combines GIS operations, data analysis, and reporting in one interface. No more switching between GIS softwares, Excel, and other tools. Create maps, run analysis, and generate reports seamlessly.

We offer custom pricing and a simple 3-step setup: deploy behind your firewall, connect to your data sources, and customize to your workflows. Contact us to discuss your needs.

NeuraCities has all the GIS capabilities that Advanced GIS softwares have and more! Create and share maps instantly within the platform.

The platform adapts to your department's unique standards and workflows. We customize it to your specific criteria, zoning regulations, and departmental requirements.

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